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Problems, Returns & Shortages

At LAS we endeavour to supply all our customers with the best possible service but however hard we try sometimes things go wrong. In the event of you having to send parts back due to our error we will always refund you for the items and any carriage cost incurred, however we must be notified within 7 days of receipt of the order and the said items must be returned in unused condition.

If you are returning items can you please ring for a returns number, this not only speeds up the process our end so that you receive your replacement parts or refund faster, but also means we can arrange collection by one of our designated carriers for larger items that cannot go in the post at no cost to yourselves. Items returned without a returns number may not be accepted.

Sometimes it's you the customer who makes the mistake, we do understand that some of the measuring and part numbers can be confusing, or perhaps you found the part was not required after all. However, any unused part can be returned at your expense providing it's within 30 days from date of purchase and received back in unused condition, for all these returns we will charge a 10% re stocking fee - minimum £2.00.

Unless our error, or parts are faulty, we cannot accept returns for special order items, i.e. non stock items or specially cut items such as hose, cable and fabric etc.

We will replace items that fail under warranty but we MUST receive the manufacturer's warranty forms that would have been supplied with the goods, please ensure you keep these in a safe place!

If a refund is due we will send you advice of the refund.

We at LAS always want our customers to be happy, so we understand that there are always exceptions to the rule and we will deal with these on their merit. However please note there is a time limit of 90 days from date of sale, after which we cannot accept any item back for credit unless under warranty. The warranty period is from the time of sale, not installation, so please bear this in mind when purchasing instruments; we recommend you do not buy them unless the aircraft is near being ready to fly.

Finally please note that all details, data and specifications given on this website are checked and believed to be correct; however you should not rely on the information and should always double check with an approved manual. We regret that we cannot be held responsible for any errors or omissions.